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(703) 450-6580

If I could give Jenkins Restorations 10 stars, I would! They are an excellent company to work with, and I am so happy with their work and their communication! John was on top of the job, worked with my tight schedule, and the crew all did amazing and fast work! John worked closely with my insurance company and paperwork was a breeze! THANK YOU TO THE ENTIRE TEAM!

Restoration Brothers Brentwood used Jenkins in the summer of 2017 and had a terrible experience. Sadly, my home suffered a smoke damage issue again in 2019, from another house fire (different house). I foolishly thought maybe my experience with Jenkins was a one-off" and "better the devil you know". Boy was I wrong. They barely even started this job and I already had to cancel their services. My favorite quote from them was from Reuben the Project Manager who said "I am the Project Manager, I say no a lot, you need to get used to it". This was in a response to me asking if they could do one room before another.

Losing your home to a fire is a catastrophic experience. Jenkins was there when it first happened and Mike stood out from everyone looking to help. He quickly assured my sister that her windoors and roof would be covers and offered to talk to her insurance company. He offerered to find her a hotel and had started calling nearby hotels to check availability. He met the insurance company at the house the next day. Mike and his team made the process as pain free as possible, and were sensitive to the emotional effect of being displaced. Whenever there was an issue, Mike’s team told us how they were going to fix the situation. I appreciate their hard work."

Really horrible experience in Denver. Did good work on one property, so reached out to them about a second job. Had five onsite visits where I needed to leave my office, never followed up, never received even a final quote. Didn’t return calls, emails, text messages. Could have just said, "We don’t want this job." Instead six months of wasted time. Inexcusable, ridiculous service. Work with anyone else.

in the bad rain at the end of sept, water leaked from my roof into the bathroom exhaust fan. USAA, my insurance co., sent Jenkins to do an estimate for the damage to the roof and bathroom ceiling. when Jenkins came out, they didn’t have a ladder to get on the roof. we had to have a leak detection service come out to determine the cause of the leak, which they did. after Jenkins received the report, they were to call me to schedule a time to come back out to do another estimate. Jenkins called today and Reuben said he doesn’t know what work needs to be repaired and has to talk to USAA again (then do that before calling me!!). i guess if you came out to do the estimate, like you’re supposed to, you would know what work needed to be done! who’s the expert in repair, Jenkins or USAA???? horrible customer service.

I just have to say that these are the kindest people I’ve ever worked with when dealing with a disaster. My condo flooded and they were so kind and gave me so much information. I had no idea what I was doing and I do t know what I would have done without them. Between Tyler Jenkins and Tyler Gibson, they sent me down the right path and kept me from losing my mind. I recommend them highly.

I would not recommend using this company. A tree damaged my home from the wind storm we had in March, and working with my project manager Ed (no longer there) was a terrible experience. It took him more than 3 weeks after his initial visit to give me an estimate, then another 2 months to start on the repairs. Communication was horrible, a bunch of false promises, no committment to customer service. Once starting repairs to siding of home is when I realized atleast the quality of work is good. Then another month passed to start on the next repair, it was like pulling teeth to get a response for a date, time, anything. Anywho, Ryan took over as project manager in July and helped wrap everything up in about a month. Thank you Ryan. Im just glad things are all done because I couldn’t keep reaching out to plan for their next move.

Jenkins was the company chosen by USAA, our homeowners insurance company. A one week job took three weeks, with major major issues. They did not use painters tape, so we had paint on existing brickwork, wood and concrete flooring, the NEW carpet that Jenkins had just put in (which was done first, so it was actually dirtied by their own crew), and on trim and banisters everywhere. Moreover, even AFTER we complained about this and they cleaned it up, they did it AGAIN! They were completely unable to install trim, as well. They could not cut it to size, could not match ends up properly, and were not able to remotely match trim color to existing trim. When we made them come back to fix closet trim so it would match existing trim in a bedroom, they got the new (darker) stain all over our son’s furniture. His wood furniture. We now have to replace or refinish his bed, his dresser, and his desk. They actually used my son’s dresser as a work surface to cut and stain trim. It appears as if they wiped away part of the stain so they knew they’d done it. They literally damaged all of my son’s remaining furniture in his bedroom. They actually had done the original trim stain so badly that there were blobs and streaks all over. Not to mention hair in the stain – human hair. They used a rag to stain the trim and these hairs were too long for a brush. They actually left human hair on my child’s closet and thought it would be okay. We’ve gone over my son’s room with a fine tooth comb, now, and have found massive errors and mistakes. There appears to be food in our son’s bedroom carpet. The workers ate in his room, apparently? Who does that? My son has not been able to use his room in almost six weeks. His brand new carpet is filthy and has paint all over. Now there’s food there, too? This is absolutely disgusting. I intending to put his room back together for Christmas so he could have it back. Now he won’t be in there for a few more weeks. Jenkins wants to send someone out next week, which will derail all of our winter break plans. We planned on day trips and a "staycation" and now I have to cancel plans with everyone and for everything to stay home so that Jenkins can repair and replace carpet, our OWN furniture, and my son’s bedroom. DO NOT USE THIS COMPANY.

This is not my first remodeling experience in my current property. I used this company through my insurance company as I needed to have some repair work done in my bathroom shower. Ed, my main contact, was great in the beginning. Very understanding when I had to do delay the project due to a family emergency. I then went on vacation and there was further delay. Ed said he would get me the contract to review and sign before I left before August 1st and did not. The contract was not executed until August 23rd. They passed me on to Lenny who I had a difficult start with. Despite having one of their staff come over and look at my space, take pictures, he wanted me to draw my own space plan, insert all the materials, and then we meet about it. I have never remodeled a bathroom before. I don’t know what sort of tiles, material, etc to pick out. This held up the project immensely. At times I ordered the wrong item and had to eat costs. The work done was mostly well but there are corners where paint was done all the way back, my radiator wasn’t turned back on after use. When we were finally ready to start, of course his team was not. There was poor communication throughout the process and I had to ASK when I was able to move back into my house after being out for almost two weeks. I would never of my own volition use them again. Even when the project was over I had to email them multiple asking them for invoices and how to pay them!

Update: Jenkins did the right thing and made good on my sidewalk by fixing the cracks. I do appreciate them owning up to the damage and making it right. My review below is based on my experience from one of their bad apples in the crew and wish I would have had the experience I had with the masonry team the first go around. I wish their future customers the best and if they learned from this mistake I am sure they will do better by their clients. Did a horrible job onsite for my house fire. Sent in one worker at a time to do all the work for the day, no foreman was present, and they left my house worst off afterwards. They parked a huge dumpster on my SIDEWALK cracking and ripping up the cement.l even though there was 20 ft of driveway to park on. They will talk you up at the beginning but under deliver every step

Due to water damage In our basement- USAA sent an estimator from Jenkins Restoration to look at our basement and write up a proposal. Reuben Pemberton not only confused the date but arrived very late when he finally made the appt. Once he arrived and looked over the basement he assured me that he would get back to me in a few days. I never heard back. 2 weeks later I called him- he had no clue who I was and apologized for losing the file. He then assured me that he would email USAA again and get back in touch with me. Here we are again- no word. Apparently according to USAA he canceled the job- never told me. He told them that we were hiring our own contractor instead. This was news to me. He also claimed that our sump pump was a do it yourself job. When another USAA adjustor came out- he said that had Reuben actually taken the time to look at our sump pump he wouldve realized that it was on point. So anyway- here I sit since Nov with a shell of what used to be an awesome basement. No word from anyone.

Great company, would definatly recommend them. Friendly service and very reliable.

I hope this review makes it into the list because these guys deserve it. I don’t know what else to say, these guys rock. Especially Brian and Andrew in the Sterling Office. Let me set the stage. Seven years ago I had a water leak because of a busted pipe and my insurance company recommended Jenkins to do the repairs. They made the repairs, drained out my crawl space and provided a subcontractor to install new insulation. A couple of weeks ago I had a home inspector look over my house because I’m going to sell it. He informed me that the insulation had been put in upside down with the craft paper facing down into the crawlspace rather than up as a vapor barrier. Because this was seven years ago, I was sure that I was facing a major cost to have it replaced. However, when I called Jenkins restoration, they immediately sent someone out to look at it and then brought out other insulators to do the job right. No cost to me! I know some people say it should’ve been done right the first time. And, it should have been. I don’t know how it slipped through the cracks the first time, but having a company stand by their work seven years later is amazing. I’m thinking that it’s a brand-new crew trying to make sure their company is well respected and that they do the job correctly. I’d say, give these guys a try.

USAA contacted this company to repair our home after a busted pipe. Our general contractor Brandon Powell must think I’m stupid because he continued to send the same crew out to do awful work. We finally complained to usaa and almost everything has been fixed now. A 2 or 3 week job took 8 months because of a lack of oversight. This company took advantage of our kindness and has made us distrust all general contractors. The revised estimate they just submitted contains about $5k of work they did not do. I told them and USAA about it, this company seems to think I’m still stupid and will sign off on a check for work they didn’t do. The whole situation probably would have been worse if USAA wasn’t footing the bill. They do apologize a lot for being awful but that does not make up for being bad at their job… Please think twice before picking this company! I do want to point out that most of their sub-contractors are very good at their jobs – which is probably the only reason this company is still around. Specifically, Pride VA painting, Amber floors, and Star movers. These 3 sub-contractors did excellent work, and did it right each time. The problem is that you as the homeowner need to schedule almost everything! A general contractor’s job is to supervise, which Jenkins failed to do. This company basically takes a huge mark-up for being a rolodex, save yourself the time and stress and contact the sub-contractors directly.

Nigel was great to work with. He was responsive, answered our questions, and went out of the way to help us navigate our restoration.

This is my second review of Jenkins. This time I am commending them for following up on their original work. My house is on a lake and occasional high winds take their toll. A portion of their original repair was damaged again. They had some difficulty matching the original work, but took the time to get it right, all covered by their guarantee. Thanks Jenkins Restorations and Chris!!!

I called this place given its high rating here, but I was soon to be disappointed. The estimator showed up properly and was very courteous and had presented everything in a professional way. After they took measurements, I was told I would get an estimate on the repairs. This is where it all goes downhill. The estimate they gave me is very unprofessional. Sure they use the same software, but they really muck with the numbers. I originally trusted the estimate, but I soon realized I was duped. I was ordering custom closets to replace the ones in my bedroom. I didn’t have measurements and decided to use the measurements provided in the estimate (I am using the actual wall to wall measurements) as shown in the drawing. When the installer comes in, he was appalled by how poorly they measured. These "professionals" even measured with a laser measurement tool. In one closet alone they were off 6 inches and the other closet they were off by 14 inches. If they were off by over a foot in one measurement, what else were they off by? I decided to test this myself by buying one of the laser measurement tools they used from Home Depot. These devices are accurate to about 1/16 of an inch. A LOT of measurements are off. The ceiling they marked at 10 FEET. I took measurements of the ceiling from 5 different points my home and they all read at 8.5". Some walls were measured 6 to 1.5 Feet longer than they were. All of this goes into how much they are charging you. After being in disbelief, I began checking the rates they were charging. Sure, I understand that General Contractors need to charge additional money as they have more overhead. I needed about 700 Sq. Feet of flooring replaced and they quoted me at 8,000 (with material) dollars to glue down and replace the wood flooring. I called a highly rated flooring place on Yelp and they would be able to do it for around 3,000 (Without material). Jenkins would charge 6.17 x 20% Overhead per Sq. Ft to lay down glue vs the very reputable flooring would apply the flooring glue it for 2.50 per Sq. Ft. The moment you start questioning the numbers and not paying exactly what they want is the moment all communication shuts down. They were initially very responsive, but after I decided I didn’t want to pay 20% overhead on construction material and purchase it myself, they stopped responding. The manager that I worked with literally gave no notice that he was leaving on vacation and didn’t respond to me for nearly 2 weeks. I had to call Jenkin’s subcontractor to figure out what was going on. Even after he arrived back from vacation, he didn’t respond for several days even after trying to call or email him several times. I called Jenkin’s office and the receptionist said they should be responding within 24 hours. I am getting responses on average 3-4 days later with 1 call and a emails a day from me. I spoke to the manager last week and he said he would send out a revised estimate without the materials included on Monday, but today is Wednesday at 10 PM and he has not said a thing. I am taking my business elsewhere. I strongly do not recommend this company. If you do choose to work with this company, be very vigilant on their measurements and rates. Make sure they are competitive with other local businesses. From my experience, they were way off. Had I chosen them, I would have been throwing money at them. Thumbs Down.

The subcontractor who did the work was great. Fast, honest and professional. That being said, you need to be careful when dealing with any contractor, and Jenkins is no exception. I say this because certain aspects of the job, as originally quoted and listed on the contract, were not performed and the Jenkins representative intended to charge me for the full amount, including the work that was not done, until I called him out on it. He even went as far as to lie to me, saying that he had told the subcontractor to do certain aspects of the contract when my wife witnessed him telling the subcontractor NOT to do it. In the end, they adjusted the final invoice to reflect the work actually done, but only after I said something – if I had said nothing, they would have never volunteered that info. Not to mention, they never came out to inspect the subcontractors work once it was completed. I will be looking elsewhere from now on.

We had a flood in the basement of our new home recently and the insurance company had Jenkins come out to give an estimate. Call me a pessimist, but we figured the company that the insurance company hired would be the last one that we decided to hire to actually do the work. I couldn’t have been more wrong. In came these extremely professional guys dressed in their Jenkins Polos and they just nailed everything. They knew exactly what needed to be done to remediate the damage and their price was lower than our other two estimates. They also made it so easy to work with our insurance company for prompt payment. Over the course of the work we decided to add on quite few projects for Jenkins, including the removal of a load-bearing wall, the installation of a gas fireplace, and a totally custom wine cellar. Jenkins took every change order in stride and delivered a beautiful final product. I simply could not be more satisfied with their work. Done on time, on budget, and with incredible professionalism. I have to give a special shout out to Colin Sonnenday, our project foreman. He was unbelievable throughout the entire project. This guy can work on my house anytime.

Richard from Jenkins Restoration has been one of the most delightful people I have worked with. His company took on a huge job in fixing my basement after flooding and mold damage. He stuck to a timeline, communicated all the steps, provided me quality material options to choose from, and complete high-quality work. Richard was polite and professional along the way. But really the best thing was that he made this process easy. I never felt stressed or overwhelmed. I hope I never have another home emergency repair but if I do, I know I will be in great hands with Richard. I am a happy customer and recommend him and Jenkins Restoration.

Jenkins

Restorations

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48 reviews

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5 stars

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Lissa K.

said "This company is top notch. Ran is an honest, ethical and empathetic person, which is hard to find anywhere these days. He worked with my insurance company directly to relieve me of the stress I had already…" read more

in Damage Restoration

10 reviews

Yong D.

said "We are so pleased with the previous job Jason did for us that we consulted him for another dead tree that was covered by heavy ivy. We didn’t plan to hire him immediately though because of our cash flow…" read more

in Tree Services

About the Business

22980 Shaw Rd

Sterling, VA 20166

Serving Sterling Area

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5 (Woohoo! As good as it gets!)

3/25/2019

If I could give Jenkins Restorations 10 stars, I would! They are an excellent company to work with, and I am so happy with their work and their communication! John was on top of the job, worked with my tight schedule, and the crew all did amazing and fast work! John worked closely with my insurance company and paperwork was a breeze!

THANK YOU TO THE ENTIRE TEAM!

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3/26/2019

I used Jenkins in the summer of 2017 and had a terrible experience.

Sadly, my home suffered a smoke damage issue again in 2019, from another house fire (different house). I foolishly thought maybe my experience with Jenkins was a one-off" and "better the devil you know". Boy was I wrong. They barely even started this job and I already had to cancel their services. My favorite quote from them was from Reuben the Project Manager who said "I am the Project Manager, I say no a lot, you need to get used to it". This was in a response to me asking if they could do one room before another.

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Losing your home to a fire is a catastrophic experience.

Jenkins was there when it first happened and Mike stood out from everyone looking to help.

He quickly assured my sister that her windoors and roof would be covers and offered to talk to her insurance company.

He offerered to find her a hotel and had started calling nearby hotels to check availability.

He met the insurance company at the house the next day.

Mike and his team made the process as pain free as possible, and were sensitive to the emotional effect of being displaced.

Whenever there was an issue, Mike’s team told us how they were going to fix the situation.

I appreciate their hard work."

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11/6/2018

Really horrible experience in Denver. Did good work on one property, so reached out to them about a second job. Had five onsite visits where I needed to leave my office, never followed up, never received even a final quote. Didn’t return calls, emails, text messages.

Could have just said, "We don’t want this job." Instead six months of wasted time. Inexcusable, ridiculous service.

Work with anyone else.

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11/1/2018

in the bad rain at the end of sept, water leaked from my roof into the bathroom exhaust fan. USAA, my insurance co., sent Jenkins to do an estimate for the damage to the roof and bathroom ceiling. when Jenkins came out, they didn’t have a ladder to get on the roof. we had to have a leak detection service come out to determine the cause of the leak, which they did. after Jenkins received the report, they were to call me to schedule a time to come back out to do another estimate. Jenkins called today and Reuben said he doesn’t know what work needs to be repaired and has to talk to USAA again (then do that before calling me!!). i guess if you came out to do the estimate, like you’re supposed to, you would know what work needed to be done! who’s the expert in repair, Jenkins or USAA???? horrible customer service.

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1/29/2019

I just have to say that these are the kindest people I’ve ever worked with when dealing with a disaster. My condo flooded and they were so kind and gave me so much information. I had no idea what I was doing and I do t know what I would have done without them. Between Tyler Jenkins and Tyler Gibson, they sent me down the right path and kept me from losing my mind. I recommend them highly.

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8/29/2018

I would not recommend using this company. A tree damaged my home from the wind storm we had in March, and working with my project manager Ed (no longer there) was a terrible experience. It took him more than 3 weeks after his initial visit to give me an estimate, then another 2 months to start on the repairs. Communication was horrible, a bunch of false promises, no committment to customer service. Once starting repairs to siding of home is when I realized atleast the quality of work is good. Then another month passed to start on the next repair, it was like pulling teeth to get a response for a date, time, anything. Anywho, Ryan took over as project manager in July and helped wrap everything up in about a month. Thank you Ryan. Im just glad things are all done because I couldn’t keep reaching out to plan for their next move.

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Jenkins was the company chosen by USAA, our homeowners insurance company.

A one week job took three weeks, with major major issues. They did not use painters tape, so we had paint on existing brickwork, wood and concrete flooring, the NEW carpet that Jenkins had just put in (which was done first, so it was actually dirtied by their own crew), and on trim and banisters everywhere. Moreover, even AFTER we complained about this and they cleaned it up, they did it AGAIN!

They were completely unable to install trim, as well. They could not cut it to size, could not match ends up properly, and were not able to remotely match trim color to existing trim. When we made them come back to fix closet trim so it would match existing trim in a bedroom, they got the new (darker) stain all over our son’s furniture. His wood furniture. We now have to replace or refinish his bed, his dresser, and his desk. They actually used my son’s dresser as a work surface to cut and stain trim. It appears as if they wiped away part of the stain so they knew they’d done it. They literally damaged all of my son’s remaining furniture in his bedroom.

They actually had done the original trim stain so badly that there were blobs and streaks all over. Not to mention hair in the stain – human hair. They used a rag to stain the trim and these hairs were too long for a brush. They actually left human hair on my child’s closet and thought it would be okay.

We’ve gone over my son’s room with a fine tooth comb, now, and have found massive errors and mistakes. There appears to be food in our son’s bedroom carpet. The workers ate in his room, apparently? Who does that? My son has not been able to use his room in almost six weeks. His brand new carpet is filthy and has paint all over. Now there’s food there, too? This is absolutely disgusting. I intending to put his room back together for Christmas so he could have it back. Now he won’t be in there for a few more weeks.

Jenkins wants to send someone out next week, which will derail all of our winter break plans. We planned on day trips and a "staycation" and now I have to cancel plans with everyone and for everything to stay home so that Jenkins can repair and replace carpet, our OWN furniture, and my son’s bedroom. DO NOT USE THIS COMPANY.

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12/13/2017

This is not my first remodeling experience in my current property. I used this company through my insurance company as I needed to have some repair work done in my bathroom shower. Ed, my main contact, was great in the beginning. Very understanding when I had to do delay the project due to a family emergency. I then went on vacation and there was further delay. Ed said he would get me the contract to review and sign before I left before August 1st and did not. The contract was not executed until August 23rd.

They passed me on to Lenny who I had a difficult start with. Despite having one of their staff come over and look at my space, take pictures, he wanted me to draw my own space plan, insert all the materials, and then we meet about it. I have never remodeled a bathroom before. I don’t know what sort of tiles, material, etc to pick out. This held up the project immensely. At times I ordered the wrong item and had to eat costs. The work done was mostly well but there are corners where paint was done all the way back, my radiator wasn’t turned back on after use. When we were finally ready to start, of course his team was not. There was poor communication throughout the process and I had to ASK when I was able to move back into my house after being out for almost two weeks.

I would never of my own volition use them again. Even when the project was over I had to email them multiple asking them for invoices and how to pay them!

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Updated review

Update: Jenkins did the right thing and made good on my sidewalk by fixing the cracks. I do appreciate them owning up to the damage and making it right. My review below is based on my experience from one of their bad apples in the crew and wish I would have had the experience I had with the masonry team the first go around. I wish their future customers the best and if they learned from this mistake I am sure they will do better by their clients.

Did a horrible job onsite for my house fire. Sent in one worker at a time to do all the work for the day, no foreman was present, and they left my house worst off afterwards. They parked a huge dumpster on my SIDEWALK cracking and ripping up the cement.l even though there was 20 ft of driveway to park on. They will talk you up at the beginning but under deliver every step

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Previous review

Did a horrible job onsite for my house fire. Sent in one worker at a time to do all the work for the… Did a horrible job onsite for my house fire. Sent in one worker at a time to do all the work for the day, no foreman was present, and they left my house worst off afterwards. They parked a huge dumpster on my SIDEWALK cracking and ripping up the cement.l even though there was 20 ft of driveway to park on. They will talk you up at the beginning but under deliver every step afterwards.

Update: Called twice thus far with no pick up or response back. I will update this periodically as I we go through with legal. Read more

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Did a horrible job onsite for my house fire. Sent in one worker at a time to do all the work for the… Did a horrible job onsite for my house fire. Sent in one worker at a time to do all the work for the day, no foreman was present, and they left my house worst off afterwards. They parked a huge dumpster on my SIDEWALK cracking and ripping up the cement.l even though there was 20 ft of driveway to park on. They will talk you up at the beginning but under deliver every step afterwards. I added pictures to the photo section above. Read more

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Business Owner

4/1/2017 Freddy, we’re very sorry that you’ve had anything other than a great experience. Having been in… Freddy, we’re very sorry that you’ve had anything other than a great experience. Having been in business for more than 25 years it’s always been our first priority to serve our customers and represent the values we hold in each and every project. We’re looking in to your matter and would like to help you resolve your issues. I can be reached at 571-323-9169 or kmckernan@jenkinsrestora… and would appreciate the opportunity to speak with you to discuss further.

Kevin McKernan

1/3/2019

Due to water damage In our basement- USAA sent an estimator from Jenkins Restoration to look at our basement and write up a proposal. Reuben Pemberton not only confused the date but arrived very late when he finally made the appt. Once he arrived and looked over the basement he assured me that he would get back to me in a few days. I never heard back. 2 weeks later I called him- he had no clue who I was and apologized for losing the file. He then assured me that he would email USAA again and get back in touch with me. Here we are again- no word. Apparently according to USAA he canceled the job- never told me. He told them that we were hiring our own contractor instead. This was news to me. He also claimed that our sump pump was a do it yourself job. When another USAA adjustor came out- he said that had Reuben actually taken the time to look at our sump pump he wouldve realized that it was on point. So anyway- here I sit since Nov with a shell of what used to be an awesome basement. No word from anyone.

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Great company, would definatly recommend them. Friendly service and very reliable.

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7/25/2016

I hope this review makes it into the list because these guys deserve it. I don’t know what else to say, these guys rock. Especially Brian and Andrew in the Sterling Office.

Let me set the stage. Seven years ago I had a water leak because of a busted pipe and my insurance company recommended Jenkins to do the repairs. They made the repairs, drained out my crawl space and provided a subcontractor to install new insulation. A couple of weeks ago I had a home inspector look over my house because I’m going to sell it. He informed me that the insulation had been put in upside down with the craft paper facing down into the crawlspace rather than up as a vapor barrier.

Because this was seven years ago, I was sure that I was facing a major cost to have it replaced. However, when I called Jenkins restoration, they immediately sent someone out to look at it and then brought out other insulators to do the job right. No cost to me!

I know some people say it should’ve been done right the first time. And, it should have been. I don’t know how it slipped through the cracks the first time, but having a company stand by their work seven years later is amazing. I’m thinking that it’s a brand-new crew trying to make sure their company is well respected and that they do the job correctly. I’d say, give these guys a try.

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4/4/2015

USAA contacted this company to repair our home after a busted pipe. Our general contractor Brandon Powell must think I’m stupid because he continued to send the same crew out to do awful work. We finally complained to usaa and almost everything has been fixed now. A 2 or 3 week job took 8 months because of a lack of oversight. This company took advantage of our kindness and has made us distrust all general contractors. The revised estimate they just submitted contains about $5k of work they did not do. I told them and USAA about it, this company seems to think I’m still stupid and will sign off on a check for work they didn’t do. The whole situation probably would have been worse if USAA wasn’t footing the bill. They do apologize a lot for being awful but that does not make up for being bad at their job…

Please think twice before picking this company!

I do want to point out that most of their sub-contractors are very good at their jobs – which is probably the only reason this company is still around. Specifically, Pride VA painting, Amber floors, and Star movers. These 3 sub-contractors did excellent work, and did it right each time. The problem is that you as the homeowner need to schedule almost everything! A general contractor’s job is to supervise, which Jenkins failed to do. This company basically takes a huge mark-up for being a rolodex, save yourself the time and stress and contact the sub-contractors directly.

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2/25/2017

Nigel was great to work with. He was responsive, answered our questions, and went out of the way to help us navigate our restoration.

2 people voted for this review

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9/13/2015

This is my second review of Jenkins. This time I am commending them for following up on their original work. My house is on a lake and occasional high winds take their toll. A portion of their original repair was damaged again.

They had some difficulty matching the original work, but took the time to get it right, all covered by their guarantee.

Thanks Jenkins Restorations and Chris!!!

4 people voted for this review

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11/5/2014

I called this place given its high rating here, but I was soon to be disappointed.

The estimator showed up properly and was very courteous and had presented everything in a professional way. After they took measurements, I was told I would get an estimate on the repairs.

This is where it all goes downhill. The estimate they gave me is very unprofessional. Sure they use the same software, but they really muck with the numbers. I originally trusted the estimate, but I soon realized I was duped. I was ordering custom closets to replace the ones in my bedroom. I didn’t have measurements and decided to use the measurements provided in the estimate (I am using the actual wall to wall measurements) as shown in the drawing. When the installer comes in, he was appalled by how poorly they measured. These "professionals" even measured with a laser measurement tool. In one closet alone they were off 6 inches and the other closet they were off by 14 inches.

If they were off by over a foot in one measurement, what else were they off by? I decided to test this myself by buying one of the laser measurement tools they used from Home Depot. These devices are accurate to about 1/16 of an inch. A LOT of measurements are off. The ceiling they marked at 10 FEET. I took measurements of the ceiling from 5 different points my home and they all read at 8.5". Some walls were measured 6 to 1.5 Feet longer than they were. All of this goes into how much they are charging you.

After being in disbelief, I began checking the rates they were charging. Sure, I understand that General Contractors need to charge additional money as they have more overhead.

I needed about 700 Sq. Feet of flooring replaced and they quoted me at 8,000 (with material) dollars to glue down and replace the wood flooring. I called a highly rated flooring place on Yelp and they would be able to do it for around 3,000 (Without material). Jenkins would charge 6.17 x 20% Overhead per Sq. Ft to lay down glue vs the very reputable flooring would apply the flooring glue it for 2.50 per Sq. Ft.

The moment you start questioning the numbers and not paying exactly what they want is the moment all communication shuts down. They were initially very responsive, but after I decided I didn’t want to pay 20% overhead on construction material and purchase it myself, they stopped responding. The manager that I worked with literally gave no notice that he was leaving on vacation and didn’t respond to me for nearly 2 weeks. I had to call Jenkin’s subcontractor to figure out what was going on.

Even after he arrived back from vacation, he didn’t respond for several days even after trying to call or email him several times. I called Jenkin’s office and the receptionist said they should be responding within 24 hours. I am getting responses on average 3-4 days later with 1 call and a emails a day from me.

I spoke to the manager last week and he said he would send out a revised estimate without the materials included on Monday, but today is Wednesday at 10 PM and he has not said a thing.

I am taking my business elsewhere. I strongly do not recommend this company. If you do choose to work with this company, be very vigilant on their measurements and rates. Make sure they are competitive with other local businesses. From my experience, they were way off. Had I chosen them, I would have been throwing money at them. Thumbs Down.

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11/8/2014

The subcontractor who did the work was great. Fast, honest and professional.

That being said, you need to be careful when dealing with any contractor, and Jenkins is no exception. I say this because certain aspects of the job, as originally quoted and listed on the contract, were not performed and the Jenkins representative intended to charge me for the full amount, including the work that was not done, until I called him out on it. He even went as far as to lie to me, saying that he had told the subcontractor to do certain aspects of the contract when my wife witnessed him telling the subcontractor NOT to do it. In the end, they adjusted the final invoice to reflect the work actually done, but only after I said something – if I had said nothing, they would have never volunteered that info.

Not to mention, they never came out to inspect the subcontractors work once it was completed.

I will be looking elsewhere from now on.

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4/28/2016

We had a flood in the basement of our new home recently and the insurance company had Jenkins come out to give an estimate. Call me a pessimist, but we figured the company that the insurance company hired would be the last one that we decided to hire to actually do the work. I couldn’t have been more wrong. In came these extremely professional guys dressed in their Jenkins Polos and they just nailed everything. They knew exactly what needed to be done to remediate the damage and their price was lower than our other two estimates. They also made it so easy to work with our insurance company for prompt payment.

Over the course of the work we decided to add on quite few projects for Jenkins, including the removal of a load-bearing wall, the installation of a gas fireplace, and a totally custom wine cellar. Jenkins took every change order in stride and delivered a beautiful final product. I simply could not be more satisfied with their work. Done on time, on budget, and with incredible professionalism.

I have to give a special shout out to Colin Sonnenday, our project foreman. He was unbelievable throughout the entire project. This guy can work on my house anytime.

3 people voted for this review

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3/30/2016

Richard from Jenkins Restoration has been one of the most delightful people I have worked with. His company took on a huge job in fixing my basement after flooding and mold damage. He stuck to a timeline, communicated all the steps, provided me quality material options to choose from, and complete high-quality work. Richard was polite and professional along the way. But really the best thing was that he made this process easy. I never felt stressed or overwhelmed. I hope I never have another home emergency repair but if I do, I know I will be in great hands with Richard. I am a happy customer and recommend him and Jenkins Restoration.

2 people voted for this review

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12 reviews

Laura C.

said "If I could give six stars, I would. Wes came out to check on our ceiling after a handyman the day before cut into it and found a small area of mold. As a new mom with a six month old, I didn’t want to mess…" read more

in Damage Restoration

Scott M.

said "After meeting with 4 different roofing companies, we went with Mike at Commonwealth. Our roof needed to be completely re-done as it was rotted out and the plywood was not up to code anymore. Mike took the…" read more

in Siding, Roofing

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